Please read these terms and conditions carefully before using our food delivery platform.
Last updated: November 8, 2025
Welcome to Roti House. By accessing and using our food delivery platform and services, you agree to be bound by these Terms and Conditions ("Terms"). If you disagree with any part of these terms, you may not access our services.
These Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Roti House ("we," "us," or "our"), concerning your access to and use of the Roti House website, mobile application, and any associated services (collectively, the "Service").
To use our Service, you must create an account. You agree to:
You are responsible for safeguarding the password and all activities that occur under your account.
Roti House is a food delivery platform that allows you to:
We reserve the right to modify, suspend, or discontinue the Service at any time without notice.
When you place an order through our Service, you agree to:
All payments are processed securely through our payment processors. You agree to:
We strive to provide accurate pricing, but reserve the right to correct pricing errors. Prices are subject to change without notice. All displayed prices include applicable taxes unless otherwise stated.
By using our delivery service, you agree to:
We are not liable for delays caused by circumstances beyond our control, including but not limited to weather, traffic, or other unforeseen events.
You agree not to:
You may cancel your order under the following conditions:
Refunds may be issued for:
All refund requests are subject to review and approval by our management team.
The Service and its original content, features, and functionality are owned by Roti House and are protected by international copyright, trademark, and other intellectual property laws.
You may not modify, reproduce, distribute, create derivative works, or publicly display any content from our Service without our express written permission.
Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices regarding the collection and use of your personal information. By using our Service, you consent to the collection and use of information in accordance with our Privacy Policy.
Our Service is provided on an "AS IS" and "AS AVAILABLE" basis. We make no representations or warranties of any kind, express or implied, regarding the operation or availability of the Service.
We do not guarantee that the Service will be uninterrupted, secure, or free from errors. Food images are for illustration purposes only and actual products may vary.
To the maximum extent permitted by law, Roti House shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Service, including but not limited to loss of profits, data, or other intangible losses.
Our total liability to you for any cause of action shall not exceed the amount paid by you for the Service during the twelve (12) months preceding the claim.
We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason, including but not limited to:
These Terms shall be interpreted and governed by the laws of the jurisdiction in which Roti House operates, without regard to conflict of law provisions. Any disputes arising from these Terms shall be resolved in the appropriate courts of our jurisdiction.
We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email or through our Service prior to the changes taking effect. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.
If you have any questions about these Terms and Conditions, please contact us:
Email: info@rhlao.com
WhatsApp: +1 (856) 2058026838
Address: 23/5, Khun Bu Lom Road, Sihom, Vientiane, Laos