Your privacy is important to us. Learn how we collect, use, and protect your personal information.
Last updated: November 8, 2025
Welcome to Roti House. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our food delivery platform and services.
Authentication & Account Management: Your email is used solely for secure authentication through Gmail to create and manage your account.
Order Processing: To process your food orders, manage deliveries, and provide customer service.
Delivery Communications: Your WhatsApp number is used exclusively for communicating about your orders, delivery updates, and food delivery coordination.
Service Improvement: To analyze usage patterns and improve our food delivery services.
Email Storage: Your email address is stored securely on our protected servers and is used only for authentication purposes. We do not use your email for marketing communications without your explicit consent.
WhatsApp Number: Your WhatsApp number is stored securely and used exclusively for order-related communications. We do not share this number with third parties for marketing purposes.
Data Security: We implement industry-standard security measures including encryption, secure servers, and regular security audits to protect your personal information.
We do not sell, rent, or trade your personal information. We only share your information in limited circumstances:
Delivery Partners: Your delivery address and order information are shared with our delivery partners solely for completing your food delivery.
Payment Processors: Payment information is shared with secure payment processors to complete transactions.
Legal Requirements: When required by law or to protect our rights and safety.
You have the right to:
We use cookies and similar tracking technologies to:
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We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Order-related information is typically retained for a minimum period to comply with food delivery and financial regulations.
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it immediately.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. You are encouraged to review this Privacy Policy periodically for any changes.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: info@rhlao.com
WhatsApp: +856 20 5802 6838
Address: 23/5, Khun Bu Lom Road, Sihom, Vientiane, Laos